EGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis

EGovernance frameworks for Effective citizen use of online services: A Danish-Japanese comparative analysis

Abstract

Using Information Communication Technology (ICT) by the public sector is frequently emphasized as a key tool for the conversion of public sector service delivery. Recent literature reviews have emphasized the limited comprehension of the role performed by government, inter-governmental decision making and cooperation when introducing ICT services and online services to taxpayers. As part of a larger qualitative, multi-country comparison, this report compares the Japanese and provincial approaches to digital governance (eGovernance) and also inter-governmental cooperation to answer this question: Can a strong governance model and high level of intergovernmental action result in the prosperous distribution and use of online citizen services? The analysis finds that the two cases encourage academic arguments in favor of a solid eGovernance model and also a high degree of inter-governmental cooperation and decision making.   The report finds that a governmental- people sector-driven and prompted public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and also the use of formal and casual are important determinants for success, as illustrated by the continued strength of the governance and joint-governmental cooperation model within the fragmented Japanese approach. However, the two countries would gain from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.

The analysis finds that the two cases encourage academic arguments in favor of a strong eGovernance model along with a high degree of inter-governmental cooperation and decision making.   The report finds that a governmental- people sector-driven and prompted public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and also the use of formal and casual are important determinants for success, as illustrated by the continued strength of the governance and joint-governmental cooperation model within the fragmented Japanese approach. However, the two countries would gain from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.

Keywords

Digitization; eGovernment; eGovernance; invention; Japan; Denmark

Discussion

JeDEM is a peer-reviewed, open-access journal (ISSN: 2075-9517). All journal content, except where otherwise noted, is licensed under the Creative Commons Attribution 3.0 Austria (CC BY 3.0) Permit.